This policy explains when a VANDR AI subscription payment can be refunded, how to request a refund, and what happens when you cancel. It applies to all subscriptions bought through VANDR AI and forms part of our Terms of Service.
Legal
In short
Refunds are available within 14 days of a charge where the charge was faulty (a duplicate payment, a failed payment that still debited you, or a prolonged service outage). Change of mind and unused subscriptions are not refundable. Approved refunds go back to the original payment method and usually reach your bank in 3–7 business days.
We refund a payment in these situations:
- Duplicate charge. You were charged more than once for the same billing period. We refund the extra charge in full.
- Payment failure with a debit. Money left your account but the subscription was not activated. We refund in full.
- Service outage. A VANDR AI fault made the features you paid for unusable for a prolonged period during the billing cycle. We refund on a pro-rata basis for the affected days.
- Unauthorised charge. A charge you did not authorise, reported to us promptly. We refund in full once verified.
- Incorrect amount. You were billed more than the price shown for your selected features. We refund the difference.
Requests must reach us within 14 days of the charge date shown on your invoice.